Customer Support Services

• Planned Maintenance
  At Wordentec, we understand the critical role that well-maintained coating systems play in the successful outcome of any process. Our comprehensive planned maintenance contracts are designed to optimise the performance, extend the lifespan, and ensure the reliability of your coating equipment. With a focus on proactive maintenance, we help you minimise downtime, reduce operational risks, and maximise efficiency.


• Breakdown Support
  We understand that breakdowns in your coating systems can be disruptive to your operations. We specialise in providing swift and reliable breakdown support, ensuring that any unexpected issues are resolved efficiently and effectively.
  With Wordentec as your trusted support partner, you can count on timely solutions that minimise downtime and keep your production on track.


• System Configuration
  In the dynamic landscape of coating systems, evolving requirements often necessitate significant adjustments. Whether it involves a comprehensive shift in product groups or a change in the deposition methodology, Wordentec is well-equipped to offer expert guidance on the necessary components and optimal system layouts. Our team is dedicated to providing tailored recommendations that align with your specific operational needs and ensure seamless transitions for enhanced efficiency and performance.


• Helium Leak Testing
  In the realm of vacuum technology, ensuring the integrity of the vacuum system is paramount for maintaining optimal performance and preventing costly downtime. Helium leak checking has emerged as a highly effective method for detecting and locating even the smallest leaks in vacuum coating systems. This process plays a crucial role in upholding the efficiency and reliability of these systems.


• Residual Gas Analysis
  In the world of vacuum technology, ensuring the purity of the vacuum environment is crucial for maintaining the efficiency and reliability of various industrial processes. Residual gas analysis (RGA) has emerged as a pivotal technique for detecting and analysing the composition of gases present in vacuum systems. Our specialized RGA service is tailored to meet the stringent requirements of the vacuum coating industry, providing comprehensive insights into the gas composition within vacuum environments.


• Process Data Analysis
  In today's advanced manufacturing landscape, vacuum coating systems generate an abundance of data. On average, a single coating system meticulously records up to fifty different machine parameters per second. This wealth of information is methodically stored within the system's directory, facilitating comprehensive retrospective analyses aimed at bolstering quality and refining processes.
  Not only does this data repository serve as a reservoir for ongoing improvements, it also stands as an invaluable asset in the face of potential system malfunctions. Equipped with the right tools, we can navigate through the historical data to pinpoint the exact juncture where a process deviated from its optimal trajectory.